Tech Support…STAT!
NetBase services critical to hospital care
South Mississippi State Hospital’s top priority is patient care. To ensure their
patients receive the utmost care, the hospital depends on sophisticated technology
to do everything from dispensing patient medication to providing highlevel
security at their facilities. NetBase Technologies provides the support and
solutions SMSH needs to run a seamless operation.
NetBase Technologies provides the hospital with a host of services, ranging from network installation and maintenance to employee email. Sabrina Young, Information Systems Director at SMSH, and Lee Foley, Systems Administrator at SMSH, depend on the round-the-clock support NetBase offers.
“We only have two people in our Information Technology Department, and we’re responsible for all of the computing needs at our locations in Purvis and Laurel,” said Foley. “We need a partner to come in and offer the support for situations that a two-man team couldn’t handle. We are just two people, but with them on our side, we have a whole support team,” said Foley.
“Once we were able to build a relationship with South Mississippi State Hospital, we were able to analyze their IT requirements and present the solutions that fit their needs. Because of the many important services that SMSH provides to their clients, we understand their need for a network that is highly reliable, easy to maintain, and has a fast ROI,” said Cliff Wilberding, NetBase Project Manager.
Two of the vital computer systems the hospital relies on are Pyxis and Amtel. Pyxis dispenses medication for the patients at the psychiatric hospital. If the system malfunctions and the nurses are unable to log in, the patients cannot receive their medication.
The psychiatric illnesses that patients at the hospital deal with make security a vital part of the organization. Amtel assists with security measures by allowing the hospital to track where all patients are at all times. As part of the system, employees must swipe a badge to enter and exit all doors, ensuring the safety and well-being of the patients.
“If something goes down, as a hospital we can’t afford to wait days for someone to fix it. We knew NetBase could come in right away and fix our problems,” said Foley.
The computer systems are also vital for the hospital’s electronic medical records, on-line paperwork and employee communications. “Email is our main form of internal communication,” said Foley. “Each employee has an email address and access to a computer. This is how our employees receive their pay stubs and important notices,” said Foley.
“We chose NetBase because they are a local company with affordable prices and are very professional,” said Foley. “NetBase is a great partnership for us. They balance us out. David (Purser) and Cliff (Wilberding) have a great team and have always been willing to help since the beginning. Their credentials are great and their customer service is spectacular,” said Foley. “With NetBase, you aren’t at the mercy of someone else,” said Foley. “They come in, find the problem and offer solutions to help you.”
“By utilizing our vendor status with the Express Product List (the state contract for technology items) and our trained network engineers, we were able to consolidate their nine physical servers into four (using virtualization technology), increase the speed of the network backbone (using Cisco layer 2 and 3 switches), implement an inhouse email solution (using Microsoft Exchange), and add an additional layer of security for email and internet access (using Websense),” said Wilberding.
From: Kenny Lance, CEO
Dear Colleague,
If you are looking for a technology partner who can give you solid solutions to your computer problems without breaking the bank, look no further.
For over 17 years now, we have dedicated ourselves to finding innovative ways to provide small and medium size businesses with the same robust technical solutions and support ordinarily reserved for companies with large IT staffs and budgets.
As a prospective customer, I invite you to sign up for a FREE Problem Prevention Security Audit to try out our services at no cost or risk to you.
This audit will not only help you speed up and protect your network from spam, viruses, and hackers, but it will also dramatically increase employee productivity by reducing inappropriate end-user abuse of the Internet and e-mail.
While you’re here, you also might want to review just a few of the comments our clients have made.
I’d also recommend that you review our “Top 10 Reasons Why You Should Chose Us For Your Next IT Project” so you can see why so many companies and IT Managers trust us to give them the support they need.
Good Networking,
Kenny Lance, CEO
NetBase Technologies
